AC Repair and Heating Service Calls & What To Expect

Has your HVAC System Stopped Working and is need of a Repair Technician?

If you are in need of AC repair services because your heating and cooling air conditioning unit is not running smoothly or is not working at all but you do not know what do or expect, this article just may be able to help.

Today I will go over step by step what to expect during heating and central air conditioning repair and maintenance services from your local HVAC contractor for both regular and emergency services on your heat pump or AC unit.

For a first-hand look at professional heat pump maintenance service, be sure to watch the following video:

So with no more hesitation let’s dive right into learning what to look for during your next HVAC service call.

Air Conditioning System and Heating Service Calls and What To Expect

Everyone knows how frustrating it can be when your air conditioning equipment develops problems in areas like its condenser unit when it is really needed because the weather conditions are at their extremes. 

This means you have to call an HVAC company to service and repair your AC immediately.

How To Prepare For HVAC Service Call

If your air conditioner is broken having the age and history of this equipment will be of great help as it will help the technician determine the cause of the problem more easily. If you have any equipment receipts or Intel from previous services, they will be of great help. 

Records of utility bills will also be of great significance. By the look of the utility bills, the HVAC contractor will be able to determine if the equipment has been using more power than it should. The reality is that replacing or fixing an air conditioner will have a positive impact on your utility bills.

Look For Technician In Company Vehicle & Uniform

Once the HVAC contractor shows up, they should be dressed in the uniform of the company you hired. They should actually be very professional. They should also show up at your house with the company vehicle and park it in the streets and not in your driveway. 

Additionally, for residential HVAC calls, the homeowner will receive a call beforehand to be informed on the name of the technician who will show up on their doorstep and at what time.

Expect Question About Service Call

Once the technician arrives at your house, he or she will have to ask you a few questions regarding your broken HVAC equipment. He or she will also discuss with you what needs to be done to repair the air conditioner as well as how the service will improve the efficiency, comfort, and safety of your house. 

This is normally referred to as Total comfort Diagnosis. Normally, HVAC companies usually want to fix your AC as well as improve its way of operating giving it a long life.

Length Of Time HVAC Service Call Will Last

Typically an air conditioner service call should go for about an hour or two. What this means is that the HVAC contractor should not stay for longer periods than needed. 

However, he or she should stay long enough to ensure the air conditioner is fully repaired to the satisfaction of the customer. They should not leave before the air conditioner starts working all over again.

What You Will Learn From Heating & Air Service Call

Actually, you should get more out of the HVAC company service call than just a repaired air conditioner service. They should educate you well on how to effectively use your air conditioner to ensure it is efficient for your home. 

Once the service call is done, the homeowner will actually have a better idea of what they are looking to get out of your AC system and how your air conditioner can be improved to meet the homeowner’s needs.

Now that you know what to expect from the heating and air contractor, let’s now take a look at the type of heating and cooling services you can expect from the contractor.

Types of Air conditioner Repair Services To Expect

Compressor Issues

The compressor is the part of the AC that plays the role of exerting pressure on the refrigerant in order to release the heat. The compressor usually comes with its own motor and the required electric wiring. This item normally works very hard and therefore it can develop different kinds of problems time and time again. The problems can be motor-related or issues to do with the wiring. 

The compressor is usually a very complex device and is the part where the refrigerant runs through, only a certified HVAC technician is supposed to handle it. The HVAC company that you have hired should be able to look into detail on any issue that may be affecting your compressor and address it effectively.

Fan Problems

What you should know is that an air conditioner usually comes with two fans. There is a condenser fan that resides in the outdoor unit and there is also an evaporator fan which is also referred to as the blower. 

This condenser fan is responsible for the removal of heat from your system while the indoor blower plays the role of pushing the cool air into the ductwork. There are several common problems that can develop with fans and they include bent or loose blades and motor problems.

Refrigerant Leaks

Refrigerant leaks are very common in all types of air conditioners in the condensate drain line. However, finding out that there is a refrigerant leak is the main problem. Ensure you hire an HVAC company that employs certified HVAC technicians who can be able to handle a case involving refrigerant leakage. 

The reality is that an AC whose refrigerant is leaking can actually lower the level of refrigerant to the whole system and this can result in many other problems.

There are some important questions you should ask the HVAC contractor during the service call. They include the following:

3 Questions To Ask HVAC Contractors Before Hiring

1. Are you Licensed and Insured?

This is a very important question to ask. Hiring an insured contractor is beneficial to a homeowner in case an accident happens while the contractor is at your home repairing and servicing your HVAC equipment.

2. How Much Experience Does Your Company You Have?

While on a service call, you should be able to find out how experienced the HVAC contractor that has been sent by the company is. This is why working with a well-established company is beneficial because they will ensure that your system has been installed in the right way.

3. What is Your Average Cost For AC Repair & Service Calls?

Common air conditioner repairs like refrigerant recharge, capacitor replacement or fan motor repairs attract a cost of about $125 up to $459 respectively. Generally, most air conditioner repair service charges per hour range from 70 dollars up to 130 dollars respectively. 

The service call rates go for about 70 dollars up to 200 dollars respectively. Additionally, more extensive air conditioner repairs like replacing an evaporator coil, compressor, or a condenser coil normally range from 500 dollars up to 2000 dollars respectively.


Now that you know what to expect during your next heating and air repair, installation, or service call as well as the best questions to ask an HVAC contractor before hiring them, there is no need to panic the next time your heat or central air units stops working.

If you are interested in more information regarding how to find the best HVAC companies in your area as well as what to expect from them, be sure to read the following related articles.

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